MANUFACTURER’S WARRANTY
Rockrider BD provides official manufacturer warranty support for selected bikes, frames, and accessories to ensure confidence, reliability, and peace of mind on every ride.
What are warranty, warranty for defects and wear parts?
Warranty
The warranty is a voluntary service commitment provided by Rockrider BD for selected products. Warranty coverage may vary depending on the product type and manufacturer policy. Warranty applies only to manufacturing or material defects under normal usage conditions.
The warranty does not replace the customer’s legal rights under consumer protection laws.
Warranty for Defects
A product defect refers to a manufacturing fault or material issue that affects the normal use of the product. If such a defect exists, customers may request repair, replacement, or service support through Rockrider BD.
Customers are requested to provide:
- Original purchase invoice
- Warranty card (if applicable)
- Product serial number (if available)
Warranty claims are generally valid from the original purchase date and apply only to the first owner unless otherwise stated.
Wear and Tear Parts
Normal wear and tear are not covered under warranty. Parts that naturally degrade over time due to regular use are considered wear items.
Examples include:
- Brake pads
- Tires and tubes
- Chains and sprockets
- Bearings and bushings
- Grips and cables
- Saddles
- Batteries
- Suspension seals
Damage caused by misuse, accidents, improper maintenance, water damage, or unauthorized modifications is also excluded from warranty coverage.
Frame Warranty
Rockrider BD offers extended frame warranty support for selected bicycle models.
Carbon Frames & Forks
- Coverage period: Up to 6 years
- Applies only to manufacturing or material defects
- Valid only for the original owner
- Non-transferable
- Commercial or rental use is excluded
Aluminium E-Bike Frames
- Coverage period: Up to 10 years for selected models
- Regular servicing by authorized service centers may be required
- Warranty excludes paint damage, fading, corrosion from neglect, and impact damage
Important Conditions
- Warranty activation may require product registration within a specified time after purchase.
- Repair or replacement does not extend the original warranty period.
- Replacement products may differ in color or design if the original model is discontinued.
- Warranty service must be processed through authorized Rockrider BD dealers or service centers.
Crash Replacement
Rockrider BD may offer special crash replacement support for accidental frame damage on selected models. This service is available only for first owners of complete bicycles purchased new.
Final Notes
This warranty applies only to products sold through authorized Rockrider BD channels. Statutory consumer rights remain unaffected.
For support, service requests, or warranty claims, please contact your nearest authorized Rockrider BD dealer or customer support center.